Refund policy
RETURN AND REFUND POLICY
Bree’s Glow Ritual is operated by Romero Ventures LLC. Please review this policy before purchasing.
ORDER CANCELLATIONS
Orders begin processing shortly after they are placed. To request a cancellation or address change, email glowbybree@gmail.com immediately with your order number.
We cannot guarantee changes or cancellations after processing or fulfillment begins. Shipped orders cannot be canceled.
DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS
Inspect your order when it arrives. Contact us within 30 calendar days after delivery if an item is damaged, defective, nonfunctional, incorrect, or missing.
Email glowbybree@gmail.com with your order number, a description of the problem, and clear photographs or video of the product, packaging, shipping label, and damage or defect.
We may request additional information. If the claim is approved, we will provide an appropriate replacement or refund. Keep the item and its packaging until the review is complete.
RETURNS
Do not return any product without written authorization and instructions from us. Our public mailing address is not a return warehouse. Unauthorized returns may not be accepted or refunded.
Because many beauty, skincare, wellness, and personal-care products involve hygiene and safety considerations, we do not accept returns for change of mind, buyer’s remorse, personal preference, incorrect selection, or products that have been opened, used, worn, tested, altered, or damaged after delivery.
Some approved claims involving products shipped by a U.S.-based supplier may require a return before a refund or replacement is issued. We will provide instructions if a return is required.
NON-RETURNABLE ITEMS
Unless damaged, defective, incorrect, or otherwise protected by applicable law, we cannot accept opened or used cosmetics, skincare, beauty, wellness, personal-care or hygiene products; sale or promotional items; gift cards; products damaged through misuse or alteration; or products sent without written authorization.
REFUNDS
Approved refunds are issued to the original payment method. After processing, allow 5–10 business days for your bank or payment provider to post the funds.
Original shipping charges are nonrefundable unless the refund results from our error or an eligible fulfillment problem. Refunds cannot be issued to a different payment method.
DELIVERY ISSUES
Delivery dates are estimates and are not guaranteed. Carrier delays, customs processing, weather, address errors, and events outside our control may affect delivery.
If tracking shows an order as delivered but you cannot locate it, check the delivery area, household members, neighbors, and the shipping carrier before contacting us. We will then review the available tracking information.
CONTACT US
For questions or assistance, email glowbybree@gmail.com.
Nothing in this policy limits consumer rights that cannot legally be excluded under applicable law.